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Shopping at Lowe’s is convenient, but sometimes products may not meet your expectations. Understanding the Lowe’s return policy can save you time, money, and frustration. Whether you bought items in-store or online, knowing the return process, timeframes, and exceptions ensures a smooth experience.
Lowe’s generally allows returns within 90 days of purchase for most products. Receipts or proof of purchase are recommended to get a full refund. Without a receipt, you may receive store credit at the item’s current price.
Key points of the Lowe’s return policy:
Standard items: 90 days for returns
Electronics, appliances, and special orders: shorter or category-specific return windows
Items purchased with a Lowe’s credit card may have an extended return period
Returns are accepted both in-store and online
In-Store Returns
Bring the item along with the receipt to the customer service desk. Refunds are usually processed to your original payment method.
Returns Without a Receipt
Lowe’s may issue store credit based on the current selling price, and a photo ID might be required for verification.
Online Returns
Items purchased online can be returned via mail or at a Lowe’s store. Use the return label provided online to ship products or drop them off at a store.
Some products have special rules:
Electronics & Appliances: Typically must be returned within 30 days
Custom Orders & Special Items: Often non-returnable or returnable with restrictions
Gift Cards & Clearance Items: Usually non-returnable
Keep your receipt or packing slip — Using Manage Receipt to scan and store receipts digitally ensures you always have proof of purchase.
Return items in original packaging when possible
Check category-specific rules for electronics, appliances, and special orders
Use Lowe’s online portal to start returns and speed up in-store processing
Knowing the Lowe’s return policy helps you shop confidently. Keep your receipts, follow the return timelines, and be aware of exceptions to make returns smooth and hassle-free. Tools like Manage Receipt can help you store and organize receipts digitally, ensuring easy proof of purchase whenever needed.
Next time you shop at Lowe’s, follow these tips to make returns simple and stress-free.
From smartphones to air conditioners, big purchases come with big responsibilities. With Manage Receipt, you can stop worrying about lost receipt. Whether you’re requesting a refund or sending a product for repair, your receipts are always there when you need them.
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